Claims

 

All claims for damages must be done within 48 hours from the date of receipt of the document and/or parcels.Whereas, all loss claims need to be done within 21 days from the date the parcel is to be received by the consignee.

All complaints should be formally made, i.e. in writing. All evidence must be furnished to substantiate the claim, to enable investigation on Fastway Worldwide Express end.

In accordance to our standards we will process all the claims within 30 working days from the date of completion of the investigation and preparation of the outcome report.

Once the claims is processed, we will vide the Claims Department send an offer letter to the customer which should be accepted and/or rejected and/or appealed within seven (7) working days, otherwise, the claims will be deemed to have lapsed and case will be closed accordingly.

The maximum liability of the company for any claims made against us would be INR 1000.00 only. Any other amount is subject to the discretion of the management.

Should you have any further queries on the procedures of claims, kindly send your queries to Write to Fastway and we will revert to you within 10 working days.

CUSTOMER CARE NUMBERS

Branches & Pickup services available all over India & Abroad

(Office Hours 9.30 Am to 9.30 Pm – IST)

Fastway Express is committed to deliver quality service, especially when you need our assistance. Just e-mail or call us.

India Toll Free # 1800-103-8805
Pan India Landline # +91 80 41422222
Pan India Mobile # +9193414 22222
WhatsApp # +91 93414 22222
USA # +1 646 627 8055
UK & Europe # +44 125 226 8805
Alt calling & WhatsApp no for overseas callers. +91 93414 22222
Bangalore H.O.
Office Landline # +91 80 4142 2222
Office Mobile # +91 93414 22222
WhatsApp # +91 93414 22222
Hyderabad – R.O, Chennai – B.O, Kochi – B.O, Goa – B.O, Mumbai – OPS, Pune – B.O, Delhi – B.O, Kolkatta – B.O :
India Toll Free # 1800-103-8805
Pan India Landline # +91 80 41422222
Pan India Mobile # +9193414 22222
WhatsApp # +91 93414 22222
All india branches & pickup Locations across India state wise.
AP – AR – AS – BR – CG – GA – GJ – HR – HP – JK – JH – KA – KL – MP – MH – MN – ML – MZ – NL – OR – PB – RJ – SK – TN – TR – UK – UP – WB – TN – TR – AN – CH – DH – DD – DL – LD – PY
India Toll Free # 1800-103-8805
Pan India Landline # +91 80 4142 2222
Pan India Mobile # +9193414 22222
WhatsApp # +91 93414 22222
Note:
Pickup Services available from all over INDIA for sending shipments to USA, UK, EUROPE,AUSTRALIA, NEW ZEALAND, CANADA, U.A.E & to worldwide destinations. (North America, South America, Europe, Africa, Asia, Australia)
· Reverse pickup services available from all over USA, UK, EUROPE & WORLDWIDE DESTINATIONS TO ANY PART OF INDIA