FAQ’S

 

Yes, as soon as your shipment is picked & booked by our representative you will be given Shippers copy which will have tracking number for your shipment.which can be used to track your shipment on our website.

Yes* With every shipment customers receive up to $100 insurance at no additional cost. Additional insurance is available to purchase, customer needs to specify the insurance amount with original purchase bill / Invoice at the time of scheduling the shipment pickup.

Fastway Express works with reputed brokers and shipping agents at the origin & destination points of your package. We are an authorized agents for major shipping liners including FedEx & DHL.

We have various options for transit time. You may choose from either our Economy service or our Express service. Our Economy service delivers within a 8-12 business days time and our Express service delivers within a 3-6 business days transit time for our International shipping services. For all domestic shipments we can ship overnight to 2 business days through air. Please call our customer support team to confirm transit times.

Yes, Fastway Express can provide packing service at certain location, please contact our customer support team to learn if packing service is available at your location.

Yes, we do pick packages from ALMOST any part of the world. Pickup charges may or may not apply depending on your pickup location. Additional charges may apply for out of area pickup or remote area pickup. Please contact our customer support team to learn about pickup charges for your shipment. Once you schedule your shipment on our website we will notify you if shipment is out of area coverage and cannot be pickup up.

Custom duty charges are separate from shipping charges and are never included in shipping quote. Custom charges are ascertained by customs officer at destination country and cannot be ascertained at time of shipment. Custom duties are determined by destination country based on type of shipment, value of shipment, content of shipment and more. Please contact our customer support team if you have additional questions on custom duties.

For India, customs duties are levied around 35% of the value ascertained by Indian Customs Office. Custom duties are calculated at local port. Customs will ascertain value of product as available in India. We can submit an invoice, if you have, to help customs officers ascertain value, but final decision on evaluation is determined by India Customs officer. We cannot provide any estimates for custom duties, please check with your local customs office for additional information.

No, Fastway Express and their destination agent will arrange for custom clearance process and your shipment will be delivered to the door.

Once your shipment reaches India customs officer will ascertain customs duties and notify its destination agent. The destination agent will then contact the recipient to collect the payment for duties payable via bank deposit. Once payment is cleared the shipment will then be released for delivery at your home/office. [/accordion] [accordion title=”What is minimum requirement to ship with Air?”] There is no minimum requirement; customers can ship as low as 1 Kg to 1000Kg

SFL Worldwide provides shipping service from almost anywhere in the world to almost anywhere in the world.

All shipment are charged at chargeable weight, chargeable weight is higher of actual weight and dimensional weight. For example if actual weight of your package is 5 Kg and dimensional weight is 10 Kg, chargeable weight of shipment will be 10 Kg

CUSTOMER CARE NUMBERS

Branches & Pickup services available all over India & Abroad

(Office Hours 9.30 Am to 9.30 Pm – IST)

Fastway Express is committed to deliver quality service, especially when you need our assistance. Just e-mail or call us.

India Toll Free # 1800-103-8805
Pan India Landline # +91 80 41422222
Pan India Mobile # +9193414 22222
WhatsApp # +91 93414 22222
USA # +1 646 627 8055
UK & Europe # +44 125 226 8805
Alt calling & WhatsApp no for overseas callers. +91 93414 22222
Bangalore H.O.
Office Landline # +91 80 4142 2222
Office Mobile # +91 93414 22222
WhatsApp # +91 93414 22222
Hyderabad – R.O, Chennai – B.O, Kochi – B.O, Goa – B.O, Mumbai – OPS, Pune – B.O, Delhi – B.O, Kolkatta – B.O :
India Toll Free # 1800-103-8805
Pan India Landline # +91 80 41422222
Pan India Mobile # +9193414 22222
WhatsApp # +91 93414 22222
All india branches & pickup Locations across India state wise.
AP – AR – AS – BR – CG – GA – GJ – HR – HP – JK – JH – KA – KL – MP – MH – MN – ML – MZ – NL – OR – PB – RJ – SK – TN – TR – UK – UP – WB – TN – TR – AN – CH – DH – DD – DL – LD – PY
India Toll Free # 1800-103-8805
Pan India Landline # +91 80 4142 2222
Pan India Mobile # +9193414 22222
WhatsApp # +91 93414 22222
Note:
Pickup Services available from all over INDIA for sending shipments to USA, UK, EUROPE,AUSTRALIA, NEW ZEALAND, CANADA, U.A.E & to worldwide destinations. (North America, South America, Europe, Africa, Asia, Australia)
· Reverse pickup services available from all over USA, UK, EUROPE & WORLDWIDE DESTINATIONS TO ANY PART OF INDIA