Once you realize that you want an international courier service to send items from the USA to India, you need to find a reliable and professional courier that offers great customer service. While this seems like a tall order, it is quite easy to find the right international courier, as long as you consider all the points and choose one that fits your budget and other needs.
Customer Service
Most companies employed the motto, “The customer is always right,” but most businesses have done away with that and employ mottos that deal mainly with the company not having to do much. However, international couriers still stand by their mottos and believe that the customer is the most important aspect of their jobs. Without you, they have no job, so it is important to them to maintain great customer support whenever necessary.
When choosing a new courier service, make a list of questions you want to ask. Whether you look online at the Frequently Asked Questions or call the company to ask them personally, you want quality answers in the shortest amount of time. You will also want to inquire about the countries the courier can ship to, so that if you want to ship parcels from the USA to India or anywhere else, you are free to use their services.
Attitude
The attitude of the company should be customer-based, but it should also be professional. While it can be difficult to know how a professional company runs in today’s world, as long as you feel comfortable with the company, you should be fine. Most couriers offer multiple service options, and it would do you good to inquire about them specifically to see how well and how nicely your questions are answered.
When talking with an agent from the company, ensure that proper grammar and spelling are used in emails or text messages and the voice sounds responsible and professional through the telephone to get a better idea of the overall attitude of the courier.
Reliability
Ensure that pickup and drop-off times are reliable, meaning that when the pickup is scheduled, an attendant is there promptly to take your packages. Make sure to find out what contingency plans are available for lost, late or damaged goods and ensure those plans are carried through, which is just one other form of reliability that you should consider.
