IMPORTANT INFORMATION
Yes, as soon as your shipment is picked & booked by our representative you will be given Shippers copy which will have tracking number for your shipment.which can be used to track your shipment on our website.
Yes* With every shipment customers receive up to $100 insurance at no additional cost. Additional insurance is available to purchase, customer needs to specify the insurance amount with original purchase bill / Invoice at the time of scheduling the shipment pickup.
Fastway Express works with reputed brokers and shipping agents at the origin & destination points of your package. We are an authorized agents for major shipping liners including FedEx & DHL.
We have various options for transit time. You may choose from either our Economy service or our Express service. Our Economy service delivers within a 8-12 business days time and our Express service delivers within a 3-6 business days transit time for our International shipping services. For all domestic shipments we can ship overnight to 2 business days through air. Please call our customer support team to confirm transit times.
Yes, Fastway Express can provide packing service at certain location, please contact our customer support team to learn if packing service is available at your location.
Yes, we do pick packages from ALMOST any part of the world. Pickup charges may or may not apply depending on your pickup location. Additional charges may apply for out of area pickup or remote area pickup. Please contact our customer support team to learn about pickup charges for your shipment. Once you schedule your shipment on our website we will notify you if shipment is out of area coverage and cannot be pickup up.
Custom duty charges are separate from shipping charges and are never included in shipping quote. Custom charges are ascertained by customs officer at destination country and cannot be ascertained at time of shipment. Custom duties are determined by destination country based on type of shipment, value of shipment, content of shipment and more. Please contact our customer support team if you have additional questions on custom duties.
For India, customs duties are levied around 35% of the value ascertained by Indian Customs Office. Custom duties are calculated at local port. Customs will ascertain value of product as available in India. We can submit an invoice, if you have, to help customs officers ascertain value, but final decision on evaluation is determined by India Customs officer. We cannot provide any estimates for custom duties, please check with your local customs office for additional information.
No, Fastway Express and their destination agent will arrange for custom clearance process and your shipment will be delivered to the door.
Once your shipment reaches India customs officer will ascertain customs duties and notify its destination agent. The destination agent will then contact the recipient to collect the payment for duties payable via bank deposit. Once payment is cleared the shipment will then be released for delivery at your home/office. [/accordion] [accordion title=”What is minimum requirement to ship with Air?”] There is no minimum requirement; customers can ship as low as 1 Kg to 1000Kg
SFL Worldwide provides shipping service from almost anywhere in the world to almost anywhere in the world.
Fastway Express can ship almost anything worldwide including Food Items, Medicines, Excess Baggage, Household Items, Dangerous Goods, Parcels, Courier, Air Cargo, Ship Cargo etc.
All shipment are charged at chargeable weight, chargeable weight is higher of actual weight and dimensional weight. For example if actual weight of your package is 5 Kg and dimensional weight is 10 Kg, chargeable weight of shipment will be 10 Kg
Extra money will be collected for the excess weight and the courier parcel will not be dispatched till the extra payment is obtained.
Length X width X height /5000= Kg
where length, width & height are in cms.
You can also use our tool Volumetric Weight Calculator Tool.
The weight you see on the weighing scale.
Both the weights may differ. If there are any changes in the weight or if the cargo weighs more, additional payment will be collected.
Volumetric weight charges are charged based on how much space the cargo parcel occupies on the shipping vessels. In these cases, usually the Volumetric Weight is calculated for the shipment cost of the courier parcel.
It is ok if you do not know the weight and dimensions of your courier parcel, we can weigh it before it is shipped. But this may lead to a small delay in the delivery of your parcel.
The maximum weight should not exceed 30 kg, if it does, then it is advisable to split the courier material into smaller packages.
If the courier service is booked before 2 pm, it is considered as the same working day. If it is booked after 2 pm it is considered as the next working day.
We will try to contact you by mail or telephone if the delivery or collection fails.
We do collect suitcases, jiffy bags, letters and other items.
Fastway express delivers goods to 238 countries across the world. We partner reputed courier service agencies to deliver your courier parcel on time and safely.
It will take 3 to 4 working days for us to deliver your courier parcel.
Yes, an online courier parcel tracking system has been implemented. This enables you to track your courier parcel in real time. Once we ship your courier parcel, you will receive a courier tracking number by email. This will enable you to track your courier parcel.
This depends on the item and the destination to which you send your parcel. Our executive will contact you if there are any extra charges like customs charges incurred on your courier parcel.
While sending Non-Documents abroad, it is compulsory to fill up Customs Invoice. It can either be printed or hand written. A copy can be downloaded from our website. You should have two copies with you, one should be kept inside the courier parcel and the other copy should be with you.
Yes, it is good to send a copy of the invoice to the sender as you can claim discrepancies if any.
Yes, your courier parcel will be opened by the customs.
The pricing structure may vary, contact us for further details.
NON COMMERCIAL
For An Individual To Individual Personal Goods
- One Photo ID (Aadhar Card Copy, Pan Card Copy, Passport Copy, Voter ID Copy, and Driver Licence)
- One Address Prof (Aadhar Card Copy, Adhar card Copy, Electricity Bill Copy, Water Bill Copy, Landline Phone Bill Copy, Passport Copy, Voter ID)
Invoice
For Company To Individual Personal Goods Or Sample From Company To Company
- Photo ID Of Auth. Signatory or Director
- Signature Prof Of Auth Signatory or Director
- IEC of Company Or Electricity Bill And Landline bill
- KYC Form Signature and Stamp on 3 pages
- GST Registration number
- Tax ID number Required Brazil, Mexico, Chilli,
- Invoice cum packing list
COMMERCIAL
For Commercial Parcel Connection
- IEC COPY (3 COPIES)
- AD code on bank letterhead original Or Last shipping bill copy (3 COPIES)
- Letterhead declaration for custom request or Last shipping bill copy (3 COPIES)
- SLI (3 COPIES)
- SDF (3 COPIES)
- Anax A (3 COPIES)
- GSP or chamber in the case of Europe (3 COPIES)
- Pan Card (3 COPIES)
- Invoice On Letter Head ( Please do mention “MADE OF”) 5 COPIES
- Packing List (3 COPIES)
- KYC form (2 COPIES)
- Passport size photo with self-attested stamp and signature (2 COPIES)
- Authorized Signature Photo ID, Signature prof, and Address Proof (3 COPIES)
- LUT CERTIFICATE REQUIRED
Fastway Worldwide Express cannot ship the following items internationally. Please make sure that your package does NOT contain any of the following. All packages will be inspected by us before they are shipped out. Thank you for your cooperation.
- Food & Perishable
- Non Vegetarian food in any form including Non Vegetarian Pickles
- Fruits and Vegetables
- Raw rice and rice flours
- Liquids & Semi-liquids
- Food and beverages requiring refrigeration or other environmental control
- Ayurvedic, Homeopathic & non-prescription medicines (certain restrictions apply. Please ask our office representative).
- Rugs and Narcotics.
- Money (Coins, Cash currency, Paper money and Negotiable Instruments).
- Electronic and Electrical Products and Spare Parts with battery source.
- Live animals and plants
- Indian Postal Articles, Passport or USA Green Card
- Liquids & Semi-liquids
- Philately Items
- Bullion
- Firearms, parts thereof and ammunition
- Precious & Semi-Precious Items
- Radioactive Material
- Corpses, cremated or disinterred remains
- Gambling Devices: Lottery tickets and gambling devices where prohibited by national, provincial, state or local law.
- Pornography
- Dry Ice (including that used for packaging).
- Any shipment which would be likely to cause damage, or delay to equipment, personnel or other shipments.
- Any shipment which may require the carrier to obtain a license for its transportation
- All IATA Restricted Items and Dangerous goods.
- Any item whose carriage is prohibited by any law, statute or regulations of the country of origin or destination, or of any country through which the shipment may transit.
- Biological material such as bacteria or virus samples available.
- Firearms, weapons, and their parts
- Flammable and explosive chemicals or products
- Hazardous waste materials
- Live animals
- Lottery Tickets and other gambling items
- Money, including cash instruments, currency, coins and other forms of money or cash equivalents
- Any shipment which may require the carrier to obtain a license for its transportation
- All TSA, IATA Restricted Items and Dangerous goods.
- Any item whose carriage is prohibited by any law, statute or regulations of the country of origin or destination, or of any country through which the shipment may transit.
If you are not sure about an item please contact our customer support or email us to confirm. It is customer’s responsibility to make sure they ask our representative prior to booking a shipment. If an item in the shipment is confiscated by our office or by Customs because it is a prohibited item then, Fastway Worldwide Express does not take any liability or is at fault. Additional charges will be applied to dispose or return shipment to origin.
The above list is subject to change as items/articles are constantly added onto this list. An item/article not on this list can be considered prohibited.
Calculate the volumetric weight of your shipment. Sometimes, large items with a light overall weight can be charged according to the space they take up on aircraft. In these cases, Volumetric Weight, or dimensional (Dim) weight, is used to calculate the shipment cost.
It is recommended that you calculate the Volumetric Weight for every shipment that you send, then compare this to its actual weight. The greater weight of the two is used to work out the price that we charge you.
Volumetric Weight Calculator
If your shipment is customs-dutiable, it needs to be accompanied by an invoice at all times.
If it is a commercial shipment with a commercial value, you will need a commercial invoice. If it is a non-commercial shipment (non-business purpose), such as a personal gift, sample or faulty part, you will need a proforma or non-business use invoice.
Fastway Worldwide Express follows the following standards of carraige.
- All and any business undertaken by FASTWAY WORLDWIDE EXPRESS (hereafter called the “Company”) is transacted to the conditions hereinafter set out and shall be deemed to be a condition of any agreement between the Company and its customers.
- The Company shall not be bound by any agreement purporting to vary these conditions unless such agreement shall be in writing and signed on behalf of the Company by an authorized Officer of the Company. All conditions, warranties, descriptions, representations and agreements not set out in these conditions and whether they be expressed or implied by law, custom or other are hereby expressly excluded. No officer, servant, agent or representative is authorised to make any representations, statements, warranties, conditions and or agreement not expressly set forth in these conditions and the Company is not any way bound by any them or can same be taken to from part a contract with the Company collateral to the main contract.
- The Company will NOT ACCEPT the following items for courier: CASH (in any currency, CASH CHEQUES, REDEEMABLE CASH VOUCHERS, NEGOTIABLE INSTRUMENT (share certificates, bonds, etc.), JEWELLERY/ PRECIOUS METALS AND STONES, PERSONAL DOCUMENTS (identity cards, passports, certificates, etc), WORKS OF ART, FIREARMS/EXPLOSIVES, ALL COMBUSTIBLE/INFLAMMABLE PRODUCTS (e.g. paint, turpentine, spirit, etc), LIQUOR, TOBACCO, PERISHABLE FOODSTUFF, ANY OTHER DANGEROUS OR HAZARDOUS ITEMS, HANDPHONES and any goods or materials that are prohibited by law, rule or regulation of any country.
- The Company is not a common carrier. The company reserves the right to refuse the carriage or transportation of any class of goods at its discretion.
- Whenever the Company undertakes or arranges transport storage or any other services it shall be authorised to entrust the goods or arrangements to third parties on latter’s contractual conditions. The customer shall be bound by such conditions and shall indemnify the Company against any claims arising out of their acceptance.
- Customer entering into transactions of any kind with the Company expressly warrant that neither the transaction nor the carriage of the goods is in breach of any statute regulation or other law relating to postal or courier services and that they are either the owners of or the authorised agents of the owners of any goods or property being the subject matter of the transaction and by entering into the transaction they accept these conditions for themselves as well as for all other parties on whose behalf they are acting. Customers undertake to indemnify the Company against any damages, costs and expenses resulting from any breach of these warranties.
- The sender, owners and consignees of any goods and their agents, if any shall be deemed to be bound by and to warrant the accuracy of all descriptions, values and other particulars furnished to the Company for customs consular and other purposes and they undertake to indemnify the Company against all losses, damages, expenses and fines arising from any inaccuracy or omission even if such inaccuracy or omission is not due to any negligence.
- The Company shall not be liable under any circumstances for any loss, damage or expense arising from or in any connection with marks, weights, numbers, brands, contents, quality or description of any goods.
- For delayed shipments, the Company’s liability shall only be limited up to the sum of the courier charges paid by the Shipper provided that such delay was due to the negligence of the Company, its servants or agents.
- The sender, owners and consignees and their agents, if any shall be liable for any duty, tax, impost or outlays of whatsoever nature levied by the authorities of any port or place for or in connection with the goods and for any payments, fines, expenses, loss or damage incurred or sustained by the Company in connection herewith.
- The Actual Value of a document (which term shall include any item of no commercial value which is transported hereunder) shall be ascertained by reference to its cost of preparation or replacement, reconstruction or reconstitution value at the time and place of shipment whichever is less.
- The Actual Value of a parcel (which term shall include any item of commercial value which is transported hereunder) shall be ascertained by reference to its cost of repair or replacement, resale or fair market value at the time and place of shipment, whichever is less. In no event shall such value exceed the original cost of the article actually paid by the Shipper plus 10%.
- The liability of the Company for any loss or damage to the shipment (which term shall include all document or parcels consigned to the Company under this AIRWAY BILL) is limited to the lesser of;
- INR 1000.00 or
- The amount of loss or damage to a document or parcel actually sustained; or
- The Actual Value of the document or parcel as determined under Section 11 (a)
and (b) hereof, without regard to its commercial utility or special value to the
shipper.
- Any claims brought against the Company with respect to damaged or delayed consignments shall be made in writing within 48 hours. For lost consignments, notification shall be made within 21 days from the date the documents or goods were due to arrive at their destination, failing which the Company shall not be held responsible for any loss or damage arising howsoever.
- Goods which cannot be delivered either because they are insufficiently or incorrectly addressed or because they are not collected or accepted by the consignee may be sold or returned at the Company’s option at any time after the expiration of 21 days from the date a notice in writing is sent to the address which the sender gave to the Company on delivery of goods. All charges and expenses arising in connection with the sale or return of the goods shall be paid by the customer. Communication from any agent or correspondence of the Company to the effect that the goods cannot be delivered for any reason shall be conclusive evidence of that fact.
- The packaging of documents and goods is the customer’s responsibility. Fastway Worldwide Express will not be responsible for any loss or damage due to inadequate or inappropriate packaging.
- The Company will not accept or deal with any noxious, dangerous, hazardous or inflammable or explosive goods or any goods likely to cause damage. Any person delivering such goods to the Company or causing the Company to handle or deal with any such goods shall be liable for all loss or damage caused thereby and shall indemnify the Company against all penalties, claims, damages, costs and expenses arising in connection therewith and the goods may be destroyed or otherwise dealt with at the sole discretion of the Company or any other person in whose custody they may be at the relevant time. The expression “goods” likely to cause “damage” include goods likely to harbour or encourage vermin or other pests.
- The Company shall not be liable for or in respect of any loss or damage suffered by the customer howsoever caused or arising and without limiting the generality of the foregoing, whether caused or arising by reason or on account of loss or damage to goods, mis-delivery or non-delivery, delay in delivery, concealed damage, deterioration contamination, evaporation, cancellations or delays in scheduled air flights, in customs procedures or any internal re-mailing or any other means of on- forwarding in or to overseas countries, war, invasion, acts of foreign enemies, hostility (whether war be declared or not ), civil war, rebellion, insurrection, military or usurped power, confiscation or under the order of any Government or public or local authority and whether or not the same shall be due or alleged to be due to the negligence or any deliberate misconduct or any wrongful act on the part of the Company, its servants or agents or any other person entity.
- The Company shall not under any circumstances be liable for loss or damage resulting from or attributed to any quotation, statement, representation or information, whether oral or in writing howsoever, whosesoever or to whomsoever made or given by or on behalf of the Company or by any servant, employee or agent of the Company as to the classification of or liability for amount scale or rate of customs duty, excise duty or other impost or tax applicable to any goods or property are such that the Company shall commit any breach of any Act of Parliament regulation or Ordinance or other law made in respect of the same.
- The contract between the Company and its customers shall be governed by local law and the parties submit to the exclusive jurisdiction of the local courts competent to deal with disputes arising out of this contract.
- Volumetric weight – Light weight bulky parcel is charged according to volumetric weight. To calculate thevolumetric weight of any parcel, the following formula applies:- Length x Width x Height (cm) / 5000=Volumetric weight (Kgs)
- Airlines are strict in the shipment of “Dangerous Goods” and there are specific procedures to adhere to. For example: special packaging etc. Dangerous goods cannot be transported in envelopes, flyers or mailbags.
- Fastway Worldwide Express shall not provide any Proof of Delivery after 6 months from the date of shipment.
Note: “Any dispute arising between the parties or Any dispute or differences arising from this consignment as to the performance or non-performance of the foregoing terms and conditions shall be subject to the exclusive and irrevocable jurisdiction of courts at Bangalore”
All claims for damages must be done within 48 hours from the date of receipt of the document and/or parcels.Whereas, all loss claims need to be done within 21 days from the date the parcel is to be received by the consignee.
All complaints should be formally made, i.e. in writing. All evidence must be furnished to substantiate the claim, to enable investigation on Fastway Worldwide Express end.
In accordance to our standards we will process all the claims within 30 working days from the date of completion of the investigation and preparation of the outcome report.
Once the claims is processed, we will vide the Claims Department send an offer letter to the customer which should be accepted and/or rejected and/or appealed within seven (7) working days, otherwise, the claims will be deemed to have lapsed and case will be closed accordingly.
The maximum liability of the company for any claims made against us would be INR 1000.00 only. Any other amount is subject to the discretion of the management.
Should you have any further queries on the procedures of claims, kindly send your queries to Write to Fastway and we will revert to you within 10 working days.
Yes, as soon as your shipment is picked & booked by our representative you will be given Shippers copy which will have tracking number for your shipment.which can be used to track your shipment on our website.
Yes* With every shipment customers receive up to $100 insurance at no additional cost. Additional insurance is available to purchase, customer needs to specify the insurance amount with original purchase bill / Invoice at the time of scheduling the shipment pickup.
Fastway Express works with reputed brokers and shipping agents at the origin & destination points of your package. We are an authorized agents for major shipping liners including FedEx & DHL.
We have various options for transit time. You may choose from either our Economy service or our Express service. Our Economy service delivers within a 8-12 business days time and our Express service delivers within a 3-6 business days transit time for our International shipping services. For all domestic shipments we can ship overnight to 2 business days through air. Please call our customer support team to confirm transit times.
Yes, Fastway Express can provide packing service at certain location, please contact our customer support team to learn if packing service is available at your location.
Yes, we do pick packages from ALMOST any part of the world. Pickup charges may or may not apply depending on your pickup location. Additional charges may apply for out of area pickup or remote area pickup. Please contact our customer support team to learn about pickup charges for your shipment. Once you schedule your shipment on our website we will notify you if shipment is out of area coverage and cannot be pickup up.
Custom duty charges are separate from shipping charges and are never included in shipping quote. Custom charges are ascertained by customs officer at destination country and cannot be ascertained at time of shipment. Custom duties are determined by destination country based on type of shipment, value of shipment, content of shipment and more. Please contact our customer support team if you have additional questions on custom duties.
For India, customs duties are levied around 35% of the value ascertained by Indian Customs Office. Custom duties are calculated at local port. Customs will ascertain value of product as available in India. We can submit an invoice, if you have, to help customs officers ascertain value, but final decision on evaluation is determined by India Customs officer. We cannot provide any estimates for custom duties, please check with your local customs office for additional information.
No, Fastway Express and their destination agent will arrange for custom clearance process and your shipment will be delivered to the door.
Once your shipment reaches India customs officer will ascertain customs duties and notify its destination agent. The destination agent will then contact the recipient to collect the payment for duties payable via bank deposit. Once payment is cleared the shipment will then be released for delivery at your home/office. [/accordion] [accordion title=”What is minimum requirement to ship with Air?”] There is no minimum requirement; customers can ship as low as 1 Kg to 1000Kg
SFL Worldwide provides shipping service from almost anywhere in the world to almost anywhere in the world.
Fastway Express can ship almost anything worldwide including Food Items, Medicines, Excess Baggage, Household Items, Dangerous Goods, Parcels, Courier, Air Cargo, Ship Cargo etc.
All shipment are charged at chargeable weight, chargeable weight is higher of actual weight and dimensional weight. For example if actual weight of your package is 5 Kg and dimensional weight is 10 Kg, chargeable weight of shipment will be 10 Kg
Extra money will be collected for the excess weight and the courier parcel will not be dispatched till the extra payment is obtained.
Length X width X height /5000= Kg
where length, width & height are in cms.
You can also use our tool Volumetric Weight Calculator Tool.
The weight you see on the weighing scale.
Both the weights may differ. If there are any changes in the weight or if the cargo weighs more, additional payment will be collected.
Volumetric weight charges are charged based on how much space the cargo parcel occupies on the shipping vessels. In these cases, usually the Volumetric Weight is calculated for the shipment cost of the courier parcel.
It is ok if you do not know the weight and dimensions of your courier parcel, we can weigh it before it is shipped. But this may lead to a small delay in the delivery of your parcel.
The maximum weight should not exceed 30 kg, if it does, then it is advisable to split the courier material into smaller packages.
If the courier service is booked before 2 pm, it is considered as the same working day. If it is booked after 2 pm it is considered as the next working day.
We will try to contact you by mail or telephone if the delivery or collection fails.
We do collect suitcases, jiffy bags, letters and other items.
Fastway express delivers goods to 238 countries across the world. We partner reputed courier service agencies to deliver your courier parcel on time and safely.
It will take 3 to 4 working days for us to deliver your courier parcel.
Yes, an online courier parcel tracking system has been implemented. This enables you to track your courier parcel in real time. Once we ship your courier parcel, you will receive a courier tracking number by email. This will enable you to track your courier parcel.
This depends on the item and the destination to which you send your parcel. Our executive will contact you if there are any extra charges like customs charges incurred on your courier parcel.
While sending Non-Documents abroad, it is compulsory to fill up Customs Invoice. It can either be printed or hand written. A copy can be downloaded from our website. You should have two copies with you, one should be kept inside the courier parcel and the other copy should be with you.
Yes, it is good to send a copy of the invoice to the sender as you can claim discrepancies if any.
Yes, your courier parcel will be opened by the customs.
The pricing structure may vary, contact us for further details.
