In a better world, you could hire an international courier service and not have to worry about a thing. You can trust them to get your parcel delivered on time. However, that’s not really what happens when you make the mistake of hiring the wrong one. Here are some signs that you’re dealing with a bad courier. As soon as you see any of these action, you’d do well to spare yourself the trouble and stress by looking at other options:
The parcel is delayed
Delays are a sign that something went wrong during the delivery. If you’re waiting for more than the standard number of delivery days, that’s a sign that the courier service you chose let you down.
Tip: Delays are almost always going to happen, though, especially if you’re shipping those parcels during the peak season. What you can do is to make sure you ship yours ahead of the holiday rush. That way, yours have a higher probability of getting there safe and sound.
They won’t answer
If you keep leaving emails or calling the courier and they won’t answer. Or when they do, it’s late, then that’s a sign that you’re dealing with poor customer service.
Tip: The right courier firm sends prompt replies and takes your calls. They’re there to talk to you about the problem, give you the facts and find a way to offer alternative solutions.
Their initial reaction
The Daily Mail reports of how a delivery man simply signed and dumped a parcel in the garage of the homeowner when the family was away. The entire incident was caught on CCTV. When the customer called the company to ask about the package, he was told it had already been delivered and was accused of trying to pull a fast one.
Tip: If that’s the kind of initial reaction you get from your inquiry, then it’s best to hire a different one in the future. You want an international courier service that answers your inquiries in a way that’s pleasant, courteous and helpful. The last thing you want to deal with, when you’re trying to locate a missing shipment or wondering why your parcel is supremely delayed, is someone being rude, obnoxious or unreasonable with you.
Choosing a courier
With these things factored in, it’s practical to choose a courier that has a reputation for delivering on time, is responsive to your calls and emails and employs exceptional customer service. If you’re ready to hire one, call us.