Resource

FAQs


Do I get tracking service?

Yes, as soon as your shipment is picked & booked by our representative you will be given Shippers copy which will have tracking number for your shipment.which can be used to track your shipment on our website.

Do you provide Insurance?

Yes* With every shipment customers receive up to $100 insurance at no additional cost. Additional insurance is available to purchase, customer needs to specify the insurance amount with original purchase bill / Invoice at the time of scheduling the shipment pickup.

How safe is to ship with Fastway?

Fastway Express works with reputed brokers and shipping agents at the origin & destination points of your package. We are an authorized agents for major shipping liners including FedEx & DHL.

What is transit time with Air Shipping?

We have various options for transit time. You may choose from either our Economy service or our Express service. Our Economy service delivers within a 8-12 business days time and our Express service delivers within a 3-6 business days transit time for our International shipping services. For all domestic shipments we can ship overnight to 2 business days through air. Please call our customer support team to confirm transit times.

Do you provide packing service?

Yes, Fastway Express can provide packing service at certain location, please contact our customer support team to learn if packing service is available at your location.

Do you provide door pickup service?

Yes, we do pick packages from ALMOST any part of the world. Pickup charges may or may not apply depending on your pickup location. Additional charges may apply for out of area pickup or remote area pickup. Please contact our customer support team to learn about pickup charges for your shipment. Once you schedule your shipment on our website we will notify you if shipment is out of area coverage and cannot be pickup up.

What about Custom Duty Charges?

Custom duty charges are separate from shipping charges and are never included in shipping quote. Custom charges are ascertained by customs officer at destination country and cannot be ascertained at time of shipment. Custom duties are determined by destination country based on type of shipment, value of shipment, content of shipment and more. Please contact our customer support team if you have additional questions on custom duties.

How much will be custom duties?

For India, customs duties are levied around 35% of the value ascertained by Indian Customs Office. Custom duties are calculated at local port. Customs will ascertain value of product as available in India. We can submit an invoice, if you have, to help customs officers ascertain value, but final decision on evaluation is determined by India Customs officer. We cannot provide any estimates for custom duties, please check with your local customs office for additional information.

Do I need to go to customs office to clear my Shipment?

No, Fastway Express and their destination agent will arrange for custom clearance process and your shipment will be delivered to the door.

How do I pay my custom duties in India?

Once your shipment reaches India customs officer will ascertain customs duties and notify its destination agent. The destination agent will then contact the recipient to collect the payment for duties payable via bank deposit. Once payment is cleared the shipment will then be released for delivery at your home/office.

What is minimum requirement to ship with Air?

There is no minimum requirement; customers can ship as low as 1 Kg to 1000Kg

Where all can Fastway Express ship my package?

SFL Worldwide provides shipping service from almost anywhere in the world to almost anywhere in the world.

What is actual, dimensional and chargeable weight?

All shipment are charged at chargeable weight, chargeable weight is higher of actual weight and dimensional weight. For example if actual weight of your package is 5 Kg and dimensional weight is 10 Kg, chargeable weight of shipment will be 10 Kg.

Prohibited Shipping Items

Prohibited Shipping Items

Fastway Worldwide Express cannot ship the following items internationally. Please make sure that your package does NOT contain any of the following. All packages will be inspected by us before they are shipped out. Thank you for your cooperation.

  • Food & Perishable
    • Non Vegetarian food in any form including Non Vegetarian Pickles
    • Fruits and Vegetables
    • Raw rice and rice flours
    • Liquids & Semi-liquids
    • Food and beverages requiring refrigeration or other environmental control
  • Ayurvedic, Homeopathic & non-prescription medicines (certain
    restrictions apply. Please ask our office representative).
  • rugs and Narcotics.
  • Money (Coins, Cash currency, Paper money and Negotiable
    Instruments).
  • Electronic and Electrical Products and Spare Parts with battery
    source.
  • Live animals and plants
  • Indian Postal Articles, Passport or USA Green Card
  • Liquids & Semi-liquids
  • Philately Items
  • Bullion
  • Firearms, parts thereof and ammunition
  • Precious & Semi-Precious Items
  • Radioactive Material
  • Corpses, cremated or disinterred remains
  • Gambling Devices: Lottery tickets and gambling devices where
    prohibited by national, provincial, state or local law.
  • Pornography
  • Dry Ice (including that used for packaging).
  • Any shipment which would be likely to cause damage, or delay to
    equipment, personnel or other shipments.
  • Any shipment which may require the carrier to obtain a license for
    its transportation
  • All IATA Restricted Items and Dangerous goods.
  • Any item whose carriage is prohibited by any law, statute or
    regulations of the country of origin or destination, or of any country
    through which the shipment may transit.
  • Biological material such as bacteria or virus samples available.
  • Firearms, weapons, and their parts
  • Flammable and explosive chemicals or products
  • Hazardous waste materials
  • Live animals
  • Lottery Tickets and other gambling items
  • Money, including cash instruments, currency, coins and other forms
    of money or cash equivalents
  • Any shipment which may require the carrier to obtain a license for
    its transportation
  • All TSA, IATA Restricted Items and Dangerous goods.
  • Any item whose carriage is prohibited by any law, statute or
    regulations of the country of origin or destination, or of any country
    through which the shipment may transit.

If you are not sure about an item please contact our customer support or email us to confirm. It is customer’s responsibility to make sure they ask our representative prior to booking a shipment. If an item in the shipment is confiscated by our office or by Customs because it is a prohibited item then, Fastway Worldwide Express does not take any liability or is at fault. Additional charges will be applied to dispose or return shipment to origin.
The above list is subject to change as items/articles are constantly added onto this list. An item/article not on this list can be considered prohibited.

Volumetric Weight

Volumetric Weight

Calculate the volumetric weight of your shipment. Sometimes, large items with a light overall weight can be charged according to the space they take up on aircraft. In these cases, Volumetric Weight, or dimensional (Dim) weight, is used to calculate the shipment cost.

It is recommended that you calculate the Volumetric Weight for every shipment that you send, then compare this to its actual weight. The greater weight of the two is used to work out the price that we charge you.

How to Calculate Volumetric Weight

International Volumetric Weights are calculated using the formula below:

Length x Width x Height in centimetres / 5000 = Volumetric Weight in kilograms

Volumetric Weight Calculation International

Calculate Volumetric Weight