Information

 

Frequently asked questions about our Courier Services.

Extra money will be collected for the excess weight and the courier parcel will not be dispatched till the extra payment is obtained.

Length X width X height /5000= Kg

The weight you see on the weighing scale.

Both the weights may differ. If there are any changes in the weight or if the cargo weighs more, additional payment will be collected.

Volumetric weight charges are charged based on how much space the cargo parcel occupies on the shipping vessels. In these cases, usually the Volumetric Weight is calculated for the shipment cost of the courier parcel.

It is ok if you do not know the weight and dimensions of your courier parcel, we can weigh it before it is shipped. But this may lead to a small delay in the delivery of your parcel.

The maximum weight should not exceed 30 kg, if it does, then it is advisable to split the courier material into smaller packages.

If the courier service is booked before 2 pm, it is considered as the same working day. If it is booked after 2 pm it is considered as the next working day.

The courier collection is between 12 and 7pm, Monday to Sunday.

We will try to contact you by mail or telephone if the delivery or collection fails.

We do collect suitcases, jiffy bags, letters and other items.

Fastway express delivers goods to 238 countries across the world. We partner reputed courier service agencies to deliver your courier parcel on time and safely.

It will take 3 to 4 working days for us to deliver your courier parcel.

Yes, an online courier parcel tracking system has been implemented. This enables you to track your courier parcel in real time. Once we ship your courier parcel, you will receive a courier tracking number by email. This will enable you to track your courier parcel.

This depends on the item and the destination to which you send your parcel. Our executive will contact you if there are any extra charges like customs charges incurred on your courier parcel.

While sending Non-Documents abroad, it is compulsory to fill up Customs Invoice. It can either be printed or hand written. A copy can be downloaded from our website. You should have two copies with you, one should be kept inside the courier parcel and the other copy should be with you.

Yes, it is good to send a copy of the invoice to the sender as you can claim discrepancies if any.

Yes, your courier parcel will be opened by the customs.

he pricing structure may vary, contact us for further details.

 

Features

  • Priority financial industry services.
  • State of the art information systems.
  • Specialised fast handling facilities.
  • 90% of internationally first choice.
  • Door to door one company control.
  • World class packaging.
  • Door to door service.
  • Simple documentation.
  • Packaging range.
  • Fastest for international express packages.
  • State of the art information systems.
  • Global customs clearance leader.
  • Global market leader for international express packages.
  • Unique easy to assemble boxes.
  • Step by step customs declarations.
  • Full Fastway express door to door service.
  • Low flat fee for each kilo over flat fee limit.
  • Strong packaging and simple documentation.

Benefits

  • The best possible service to your company.
  • The leading edge for financial services.
  • Track status online door to door.
  • Highest level of control and security.
  • One point of contact and accountability.
  • Peace of mind.
  • Fastest transit time.
  • Greater security and control.
  • Simplified and convenient process.
  • No hunting for packaging.
  • Detailed online tracking.
  • One company control.
  • Single Invoice.
  • Door to door peace of mind.
  • Maximum convenience.
  • Low price.
  • Exporting documentation made easy.
  • Fastest transit time.
  • Door to door service.
  • Track status online door to door.
  • No hunting for packaging or paperwork.

 

Consignment Guidelines

We carry shipments on an explicit understanding with the client regarding certain terms and conditions. These terms and conditions are clearly mentioned on the flip side of the Consignment note (consigner copy) to bring it to the immediate attention of our clients.

There is a need to understand the Term and Conditions in order to avoid issues related to our services. These are as follows:

M/S Fastway Worldwide Express . (hereafter referred as the Company) has accepted the consignment from the consignor under the explicit understanding that the following terms and conditions are acceptable to the Consignor.

  1. All consignments are booked by the Company from the Consignor in good faith in respect of the contents thereof. The consignment should not contain any such items or material which are prohibited or contraband by law. In the event of the consignment containing the said items or material, the consignor agrees and undertakes to indemnify the Company in respect of all claims made by the third party in respect of the said terms of material. Further, the said material or items sent by the Consignor shall be solely at the consignor’s risk as to the costs and consequences thereof.
  2. The Consignor Warrants to the Company that the description of goods as noted on this Waybill and contract confirms accurately to the actual contents of the goods and it does not contravene the provision of the Indian Postal Act or any other Law.
  3. The FWE Waybill is non-negotiable and the consignor acknowledges that it has been prepared by the Consignor or by FEW on behalf of the Consignor.
  4. The Consignor shall be solely liable for all costs, expenses, penalties, action proceeding (which shall without limitations include Octroi and any other charges leviable by any Central/ State/Local Authorities) related to the Consignment.
  5. Dangerous Goods are not accepted for carriage With Fastway Worldwide Express
  6. No claim will be accepted beyond a period of Thirty days from the date of booking of the consignment, nor any communication shall be entertained by the Company beyond the above period. Further, all the records of the delivery and other connected documents will be destroyed by the Company after stipulated period herein above.
  7. All freights shall be accepted for transportation by Air and / or by Surface.
  8. Any dispute arising between the parties as to the performance or non-performance of the foregoing terms and conditions shall be subjected to the Bangalore Head Office jurisdiction.
  9. The Company shall not liable for any loss, damage, mis-delivery or non-delivery of the Consignment caused on account of act of God, force majeure occurrence or any other cause reasonably beyond the control of the Company. No claim whatsoever on account of the above reason shall be entertained by the Company.
  10. While the Company will endeavor to exercise its best efforts to provide expeditious delivery of the consignment in accordance with the regular delivery schedules, the Company shall not under any circumstances be liable for delay in delivery of the said consignment, regardless of the cause of such delay. Further, the Company shall not be responsible for consequences arising out of delay in delivery of the said consignment; and no claims whatsoever in that regard shall be entertained by the Company at any point of time.
  11. The Company reserves its right to refuse the booking of any consignment without assigning any reason whatsoever. Further, all the consignments should be booked in open condition, and the Company shall not book any sealed consignments.
  12. The Company shall not book any consignment containing
    • Currency Letters and personal mails
    • Gems & Jewellery Liquids
    • Gold Radioactive material
    • Drugs Pornographic material
    • Explosives All contraband items
    • Hazardous Chemicals Human Remains
  13. The Company shall under no circumstances accept any bearer drafts or cheques. All drafts and cheques should be crossed. Account Payee before booking the consignment and the Company shall not be responsible for any mishap in respect
  14. The Company reserves its right to refuse delivery of any consignment if proper acknowledgment is not given, such as signature, Company seal, date and time of delivery. Further, the address of the Consignee should be given with Pin code Number as well as the telephone number to enable prompt delivery and easy identification. No Post Box address shall be entertained by the company. Further, no proof of delivery shall be given by the Company in respect of Post Box, tenders and Government documents.
  15. At the time of booking the consignment, the Consignor shall be required to fill in a declaration form stating the value of the consignment and giving detailed description of the material.
  16. In the event, the company is required to pay octroi or any levies in respect of the consignment booked by the Consignor the same shall be paid forthwith by the consignee, failing which, the Company shall be within its rights to withhold the delivery of the said consignment.
  17. The Company does not accept Share Certificates and whoever sends it will be doing it at their own risk and responsibility and in no way Company will be held responsible for the same.
  18. Consignments booked under COD, are offered to limited clients and the value mentioned is not the declared value of the consignment and would not be liable for claim.
  19. Unless until specified the delivery will be made only to the consignee at his doorstep only.
  20. The Company reserves the right to change the clauses mentioned in the terms and conditions without any prior notice.

 

Prohibited Items

BANNED & RESTRICTED ITEMS

  • Liquids and Semi Liquids **
  • Currency
  • Indian Postal Articles
  • Precious and semi precious items
  • Chemicals
  • Perishables
  • Electronics*
  • Bulk Pharmaceuticals
  • Machines & Machinery Parts
    containing oil, grease , fuel or batteries
  • Magnetized Material**
  • Negotiable Instruments (Bearer form)
  • Pornographic Material
  • Sodexo Pass (New)
  • Human Remains

DANGEROUS GOODS

  • Class 1: Explosives
  • Class 2: Gases
  • Class 3: Flammable Liquids
  • Class 4: Flammable Solids
  • Class 5: Oxidizers and Organic Peroxides
  • Class 6: Toxic & Infectious Substances
  • Class 7: Radio active material
  • Class 8: Corrosives
  • Class 9: Empty Cylinder’s
  • Class 10: Miscellaneous (e.g. magnets – a danger to airplane equipment)
  • Class 11: Lithium Batteries

CONTACT NUMBERS

(Office Hours 9.30 Am to 9.30 Pm - IST)

Fastway Express is committed to deliver quality service, especially when you need our assistance. Just e-mail or call us.

  • Bangalore H.O. :

    +91 80 4142 2222
    +91 80 6772 2200
    +91 98805 55501

  • Hyderabad R.O. :

    +91 92460 18181

  • Mumbai O.P. :

    +91 9223292282

  • Pune :

    +91 9223011046

  • Chennai, Kochi (Kerala), Delhi, Kolkata and Rest of India :

    +91 98805 55501

●  OVERSEAS CALLERS 

  • USA :

    +1 646 627 8055

  • UK :

    +44 125 226 8805

  • Europe :

    +44 125 226 8805

  • Alternate number for In case of any numbers above mentioned are inaccessible or no reply, Please call on :

    +91 98805 55501

  • Note :
  • Pickup Services available from all over INDIA for sending shipments to USA, UK, EUROPE,AUSTRALIA, NEW ZEALAND, CANADA, U.A.E & to worldwide destinations. (North America, South America, Europe, Africa, Asia, Australia)

  • Reverse services available from all over USA, UK & EUROPE TO ANY PART OF INDIA